Questions and answers SEPA
Frequently Asked Questions about SEPA.
Q: I have my bank account at the Rabobank, and I received a
letter about SEPA. It stated that two mandate forms were enclosed,
but I can only find one. What has happened?
A: It is correct that, as a Rabobank customer, you have received only one mandate form. The letter, unfortunately, contains an error. At other banks a copy needs to be sent to the bank to activate the mandate. This is not the case at the Rabobank, as you can activate the mandate yourself in your bank package. If you would like to keep a copy of the mandate for your records, you can always make a copy of it.
Q: How do I get Royal FloraHolland's IBAN number and BIC code?
A: This information will be visible on Royal FloraHolland's various correspondence, such as payment specifications and statements of outstanding amounts. In addition, you can search, check and convert account numbers to IBAN numbers & BIC codes by going to
Q: Do I have to submit my IBAN number & BIC code to
A: No, that's not necessary. Royal FloraHolland will have all account numbers converted by a company to be named at a later date.
Q: I want Royal FloraHolland to deduct payments from a different account number. Can I just state the other account number on the mandate?
A: You can only do that if you don't have additional collateral. If you do have additional collateral, it is unlikely you can use another account because additional collateral is often linked to a specific account number.
Q: How do I activate the mandate with my bank?
A: This depends on where you bank. A link is available on the Royal FloraHolland website for several different banks. If there is no/insufficient information for your bank, we advise you to contact your bank.
Q: What if the test collection fails?
A: Depending on the error message, Royal FloraHolland will contact either you or your bank. You may have to take action yourself, which will involve dealing with your bank. The test collection can be redone once the necessary action has been taken.
Q: What are the consequences of not signing a new SEPA mandate?
A: As soon as Royal FloraHolland can only process SEPA payment collections at its bank, you won't be able to purchase any more products at Royal FloraHolland.
Q: Does SEPA change Royal FloraHolland's collateral policy?
A: No, Royal FloraHolland will continue to operate the same collateral policy.
Q: What will Royal FloraHolland do with the collected euro (test collection)?
A: This is refunded or set off against your purchases or sales.
Q: I've lost my original mandate form (B2B mandate), what do I
A: Send an e-mail to firstname.lastname@example.org and ask them to forward you a new mandate form (B2B mandate).
Q: Why do I have to cooperate?
A: European legislation requires the current direct debit mandates to be replaced by a SEPA mandate. Just like before, a direct debit agreement is essential to be able to trade through/with Royal FloraHolland.
Q: What should I do if my bank does not support SEPA B2B?
A: Contact your account manager, if possible. If you do not have an account manager, then contact the Customer Service.